Review Queue
The review queue is where flagged emails land when a guardrail detects a concern. It's a two-pane interface designed for fast, confident decision-making.
The interface
Left panel — Email queue
- Lists all emails pending review, sorted by arrival time
- Auto-refreshes every 10 seconds so you don't need to reload
- Each entry shows the sender, subject line, and a risk badge (orange or red) at a glance
Right panel — Email detail
When you select an email, the right panel shows:
- Full email content — Rendered HTML and plain text views
- Guardrail results — Per-rule risk levels and explanations for why each guardrail passed or flagged
- PII highlights — If PII was detected, the specific entities and confidence scores are shown
- Agent signal — If the AI agent included a
<!-- sluice: ... -->comment, the agent's message is displayed
Actions
For each flagged email, you have three options:
| Action | What happens |
|---|---|
| Approve | Forward the email to the recipient as-is |
| Edit & Approve | Modify the subject or body, then forward the edited version |
| Reject | Block the email with a reason — it is not sent |
Edit & Approve
Sometimes a flagged email is mostly fine but needs a small correction — a wrong price, an inappropriate phrase, or a PII leak that just needs to be redacted. Instead of rejecting the email and waiting for the agent to regenerate it, you can fix it directly and approve.
When you edit an email:
- The original content is preserved in the audit log
- The email is marked as "edited" in the audit trail
- The edited version is what gets forwarded to the recipient
Email notifications
Don't want to watch the dashboard all day? Enable email notifications in your account settings. When a new email is held for review, you'll receive a notification email with a magic link that takes you directly to the flagged email in the review queue.
Tips for efficient review
- Use tuning mode at the start to review every email and understand your guardrail performance
- Look at the guardrail results first — they tell you exactly why the email was flagged and what to look for
- Set up email notifications so you're alerted immediately when emails need review, rather than checking the dashboard periodically
- Invite reviewers — add team members as reviewers so the workload is shared (see Team Management)