Tone Analysis
The tone analysis guardrail evaluates the language and tone of every outbound email. If an AI agent generates a response that's aggressive, threatening, overly casual, or otherwise inappropriate, Sluice catches it before the customer sees it.
| Default | Enabled |
| Analysis method | AI-powered evaluation |
| Risk levels | Green / Orange / Red |
Default behavior
Out of the box, Sluice flags emails with aggressive, threatening, or highly inappropriate language that could damage professional relationships or constitute harassment.
This catches common AI failure modes like:
- Passive-aggressive responses to frustrated customers
- Overly blunt or dismissive language
- Threatening or hostile tone triggered by adversarial inputs
- Inappropriate humor or sarcasm
Custom tone definitions
You can replace the default tone policy with your own definition tailored to your brand and industry. Go to Settings > Guardrails > Tone Analysis and enter your custom definition (up to 2,000 characters).
Examples of custom definitions:
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"Flag any email that uses exclamation marks excessively, ALL CAPS, or sarcasm. All communication should be warm, professional, and empathetic."
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"Ensure all customer-facing communication maintains a formal and respectful tone. Flag overly casual language like 'hey', 'no worries', or emoji use."
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"Flag language that could be interpreted as making promises or commitments on behalf of the company. Our agents should inform, not commit."
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"For legal correspondence: flag any language that is not neutral and factual. Avoid persuasive, emotional, or opinion-based statements."
Use cases
E-commerce support — Your AI agent handles returns and complaints. Define a tone policy that ensures responses are empathetic and solution-oriented, even when the customer is angry.
B2B sales outreach — Your AI agent sends follow-up emails to prospects. Define a tone policy that flags overly pushy or aggressive sales language.
Professional services — Your AI agent communicates with clients about legal, financial, or medical matters. Require a formal, neutral tone and flag anything that could be construed as advice or commitment.